About Diakonie Flüchtlingsdienst

Our four fields of expertise are:
Beratungsgespräch mit einer Familie im Asylverfahren ©Regina Hügli/Diakonie Flüchtlingsdienst

Counselling

Our legal counselling centres provide advice and support in legal proceedings relating to foreign nationals and asylum as part of the Austria-wide working group on legal advisory support. We also operate independent legal counselling centres, funded by private donations and supported by a civil society-based network of volunteers.
In addition, our clients have access to advice and support in social issues at open social counselling centres and through outreach work in our housing and accommodation facilities.
The decision how to act or what measures should be undertaken lies with the client. We support clients to implement their decisions, submit briefs, appeals and statements, make requests and accompany clients to government offices, courts, doctors, schools and much more.

For more information on our counselling centres, click here

Detailed information is currently available in German only.

LARES Wien - Zwei Männer winken aus Fenster - Wohnprojekt für Menschen in Grundversorgung ©Regina Hügli/Diakonie Flüchtlingsdienst

Accommodation and support

Accommodation and support means more than simply providing asylum seekers with a temporary roof over their heads. As well as providing the necessities in life, creating a daily routine and structure, stabilising basic health, and offering prospects and perspectives for the future are all central to our work. We offer our clients language courses and support to enable them to undertake further training, as well as providing access to public service occupation.

For clients with psychiatric conditions, we have need-oriented housing, intensive social and medical therapeutic support, and leisure educational programmes.

For more information on our accommodation facilities, click here

Detailed information is currently available in German only.

Menschen mit Fluchthintergrund leiden vielfach unter den psychischen und körperlichen Auswirkungen ihrer Flucht ©Regina Hügli/Diakonie Flüchtlingsdienst

Psychotherapy and Health

We provide trauma-specific, culturally sensitive and interpreter-assisted psychotherapy. Since we are dependent on the translation skills of the interpreters, one of our tasks is to provide special training and support for our interpreters. In addition to individual support, we work to raise awareness of the specific psychological situation of refugees and the effects of trauma.

AmberMed provides out-patient medical care, counselling and medication for people without health insurance.
www.amber-med.at

For more information on our counselling centres, click here

Detailed information is currently available in German only.
Flüchtlingsfamilie sitzt im Wohnzimmer ihrer Startwohnung von INTO Salzburg ©Regina Hügli/Diakonie Flüchtlingsdienst

Integration

The individual clients with their needs and capabilities are the central focus of our integration work at Diakonie Refugee Service. We support them to develop their skills and potential, as well as providing guidance as they gradually implement their plans for the future. Our range of services is as varied as the needs of our clients:

  • Psychosocial counselling and
  • Integration counselling, housing and accommodation,
  • Various measures for acquiring qualifications and language acquisition
  • Assistance with integration into the labour market

Integration can only succeed if the host society it is also ready to actively contribute which is why we work intensively with Austrians to create places in our projects where people can meet. We also provide support and advise municipalities in integration issues.

For more information on our counselling centres, click here

Detailed information is currently available in German only.